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AI governance in practice: managing shadow AI in UK organisations
Last week, we hosted our latest Minds in Motion roundtable in Bristol, bringing together senior leaders from across healthcare, finance, manufacturing, energy and technology to explore a challenge many organisations are facing today: AI governance.
The session saw a fantastic turnout, with the room at full capacity and additional interest beyond available spaces – a clear signal that organisations across the UK are actively trying to understand how to manage AI adoption safely and effectively.
Led by our CEO, Dolo Miah, the session was designed as an open, discussion-led forum rather than a presentation. What followed was an honest, practical
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Unlocking Customer Service Efficiency with AI: A Comprehensive Guide
As businesses strive to enhance customer service, AI has become a powerful tool to streamline operations, reduce costs, and improve the customer experience. One of the most effective areas for AI integration is within a tiered customer service structure, commonly seen in industries like telecoms. This blog post explores how AI can be employed across different levels of customer service, with a focus on Tier 1 support, to maximise efficiency and drive value.
Understanding the Tiered Support System
Most customer service centres are structured in a tiered approach:
1. First Line Support (Tier 1): This is the initial point of
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