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Linebreak and New Icon join forces to deliver innovative real-time solutions
Linebreak UK, a leader in enterprise real-time solutions, is pleased to announce a merger with New Icon, specialists in design-led software and AI engineering. The merger will create a focused capability enabling enterprises to become real-time businesses for efficiency and growth in a fast-moving, distributed world.
Bristol-based New Icon brings 15+ years’ experience in delivering ambitious IoT, digital and AI solutions through agile design-thinking and engineering. Linebreak leverages decades of architecture expertise and a unique technology ecosystem, enabling enterprises to harness distributed and edge AI solutions.
Linebreak CEO, Dolo Miah, explained, “together Linebreak and New Icon will deliver the next
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Unlocking Customer Service Efficiency with AI: A Comprehensive Guide
As businesses strive to enhance customer service, AI has become a powerful tool to streamline operations, reduce costs, and improve the customer experience. One of the most effective areas for AI integration is within a tiered customer service structure, commonly seen in industries like telecoms. This blog post explores how AI can be employed across different levels of customer service, with a focus on Tier 1 support, to maximise efficiency and drive value.
Understanding the Tiered Support System
Most customer service centres are structured in a tiered approach:
1. First Line Support (Tier 1): This is the initial point of
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