DartCounter (Target Darts)
DartCounter recently enlisted the services of New Icon to enhance the user experience of their app that enables dart players from across the globe to compete online against each other, play training games to improve skills such as Cricket, Bob's 27, singles training, doubles training and more, or take on 'Dart Bot' to practise their skills against a virtual opponent.
The project was centred around the redesign of the digital interfaces of the DartCounter App to improve usability and customer satisfaction.
DartCounter were looking to improve usability of their application through a UI (User Interface) refresh to enhance overall user experience. There were opportunities to improve the navigation, feature accessibility, and user interaction with the products. The challenge was to understand the opportunities for improvement and to promote an intuitive and user-friendly design, taking specific consideration of the two new compatible products from Target Darts: the Virt & Omni, and to grow the user base.
Based on the brief from DartCounter, New Icon crafted new designs and features for the app, including:
The design phase utilised iterative feedback to refine concepts and ensure alignment with DartCounter’s vision and user expectations.
Deliverables
This case study exemplifies the potential of strategic UX investment to significantly elevate product quality and customer satisfaction.
Enhanced functionality: New features like in-game voice calling significantly enhanced the interactive experience of the app.
Connected Product Integration: Considerations for onboarding and playing with users of the new Target Darts companion products, Virt and Omni.
Increased aesthetics and accessibility: Cleaner design lines improved visual appeal and usability.
Long Term Benefits: The new seamless and intuitive user experience enhanced the brand's reputation and fostered positive ‘word-of-mouth’ referrals. Making the app the preferred choice for online gameplay, training and statistical recording, over competitors.
New lcon’s deliverables have exceeded our expectations.
We would like to thank the New Icon team for the work accomplished. OnePRESS will be the first wireless safety critical opportunity that will use a mobile application to go to an In-Service Evaluation with Airbus airline customers. As such, there was no precedent for the Landing Gear Design Office to start from. Newicon quickly understood that their expertise could complement our capability to compile design documentation and adapted their process to suit our needs. New lcon’s deliverables have exceeded our expectations. "
Newicon understood our needs, ensuring solutions were current and future-proofed
Ethicall have worked with Newicon for approximately 10 years. During this time Newicon have worked with us on various projects, but predominantly they have helped us design and build a bespoke telephone fundraising software system which encompasses all the nuanced and niche elements of our business. They really took the time to understand what we needed as a fundraising call centre and then constantly revisited this with us to ensure it was still fit for purpose and future proof. The engineers working on the project have always been mindful of building in stages with regular testing and approval from users – they are also able to communicate in non-technical speak – which is always useful for those of us not from a technical background. Newicon’s recent introduction of project managers has enhanced their services further. "
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Newicon’s ability to over deliver against our expectations and to help drive our innovation has made them an extension of our own business. The team are excellent to work with, and their passion for our business competes with our own. I would recommend Newicon for both your development and design needs. "
You’ve understood the project quicker and got further with the design in 3 weeks than our previous company did in a year.
I’m very impressed with how you’ve interpreted the brief and interviews!
You have captured the use case and functionality really well. "
You've done an amazing job of taking our concept and actualising it into something much more real!
This process has cemented our concepts into requirements, plans and something much easier to step forward with, both internally and as something we can tell the story to others. We've been particularly impressed with how you've taken a fairly niche topic and run with detailed concepts and clearly understood what we are aiming for! "
We're miles ahead of where I expected us to be at this stage, and we've all really appreciated the effort you've put in.
Everyone is really, really happy and pleased with what you've put together, blown away! We love the simplicity of the prototype. "
The project is well thought through, smartly taking into account every little request we had. Which is amazing, I love that!
I've been using the prototype to pitch the idea with potential clients and the feedback has been really good so far. "
We really love the overall look of this
It's a very clean simple interface which still clearly conveys a lot of really important information, so thank you! "
Very happy with the end results and designs for the new features
New Icons redesigns brought the app layout up to date which was amazing to implement over the last year alongside integrating new products into the app. Meeting face-to-face meant that New Icon could properly understand the requirements and turn them into fully functional designs that added to the overall user experience. Very happy with the end results and designs for the new features. "
Newicon is an exemplar of innovation and freethinking.
Newicon's ideas have pioneered mobile software development within my department. Their solutions are innovative and effective producing results above original expectations. "
Newicon took the time to fully understand our requirements, and the clickable prototype really helped shape our thinking.
It has been a pleasure collaborating with Newicon on this project. Their commitment, attention to detail and passion for their work has enabled us to produce a quality app and seek further investment. Newicon took the time to fully understand our requirements, and the clickable prototype really helped shape our thinking and produced an intuitive UX, whilst also de-risking the development phase. "
Newicon achieved a 35% increase in business. Newicon really understood what we wanted to achieve.
Very commercially aware and versatile software agency - and a great team to boot!
Newicon give us creative input and state of the art technology
Newicon have helped steer our business in directions we had not even considered. "
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From the design stages through to the technical implementation they understand our requirements as a company. We would highly recommend Newicon to anyone who is looking for a friendly, efficient and professional web and software design company. "
If you need bespoke technology, I highly recommend Newicon.
By working with us to build our platform, they helped lay the foundation for our success. Not only did they develop the software; their process also included UX design and prototyping, ensuring that our final product was user-friendly, secure and powerful. If you need bespoke technology to get your start-up into business, I highly recommend Newicon to deliver it for you. "
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